Very slow fetch when using Adapty().getPaywallProducts
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Eric
Hi, is it normal for Adapty().getPaywallProducts to take between 2-20+ seconds to return a value? We tried on both android and ios phones and the results are pretty much the same. Our test users are exiting out of the paywall prematurely as a result (of the slow loading times).
Adapty Support
Eric deniz rüzgar Berent Dikmen Luigi Hi there!
The issue might be related to the length of the receipt on your Sandbox profile. To avoid such issues, we recommend creating a new Sandbox profile from scratch and testing from that profile.
Hope this helps!
Adapty Support
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Berent Dikmen
@Artem ,
I have this same issue to did you guys couldnt fix it ?
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deniz rüzgar
Same issue
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Luigi
@Eric,
did you find a solution? I have the same issue :) Thanks!
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Eric
Thank you, I've emailed your support email however I never got a reply. It might have gotten lost in your support team's spam folder. I resent my email, hopefully your team can take a look.
Adapty Support
Hey there, thanks for reaching out!
Certainly, it is not normal, let's look closer into it. Since the investigation will require logs from device, for the purpose of safety, please, email them to support@adapty.io
The articles here contain the instructions on retrieving logs for all platforms: https://docs.adapty.io/docs/configuring-adapty-sdk
Adapty Support
Eric deniz rüzgar Berent Dikmen Luigi Hi there!
The issue might be related to the length of the receipt on your Sandbox profile. To avoid such issues, we recommend creating a new Sandbox profile from scratch and testing from that profile.
Hope this helps!