Questions & Support

As I mentioned in the title, install numbers that I get from my Google Play Console and Adapty install numbers differ by quite a bit. We have the Adapty SDK installed. Why is this happening?

Here's adapty verbose logs errors: ERROR: UI v3.3.0 error: 41974954 loadProducts error: No In-App Purchase product identifiers were found.

Hi everyone, I've successfully integrated Adapty into my React Native Expo app, and everything is working fine in the Sandbox environment, including test purchases via the Paywall. However, I have a specific requirement: My app has a subscription-based system, and in some cases, I need to manually extend a user's active subscription. I know that both Apple and Google provide APIs for this: Android: Defer https://developers.google.com/android-publisher/api-ref/rest/v3/purchases.subscriptions/defer Apple: Extend https://developer.apple.com/documentation/appstoreserverapi/put-v1-subscriptions-extend-_originaltransactionid_ Before integrating Adapty, I was using these APIs to extend subscriptions when needed. However, now I’m unsure if I can handle this directly through Adapty. My Questions: Does Adapty provide a built-in way to extend a user's subscription without using these APIs manually? If not, I’ll need to call these APIs myself. For Android, this requires the purchase token, but I can only get this via a webhook. Is there any way to retrieve the purchase token through Adapty (e.g., via getProfile or another method) without storing it in my own database? Thanks in advance! Any insights would be greatly appreciated.

For Google Playstore, is it possible with Adapty to setup a paywall for a one time in-app purchase?

I'm testing the purchase of a product with a trial offer using the newly created sandbox account in my app. However, when I check the user profile, I see that the state is "Auto-renew off" as soon as trial starts. After the trial converts, the state updates to "subscribed". In store purchases, the state is "Active trial" after trial purchase. This is the correct flow start for user's state. I don't understand why sandbox purchase act like I mentioned.

android adapty profile id changes after every reinstall how to fix

I am reaching out regarding an issue with the <PROD_PRICE_PER_MONTH/> field in the Adapty Paywall Builder. Specifically, it seems that the field is not correctly calculating and displaying the monthly price for our annual, quarterly, and semi-annual plans. Instead of dividing the total price by the corresponding period (e.g., dividing the annual price by 12 to show a monthly equivalent), it appears that the total price is being displayed as the monthly price. This issue may stem from not having a distinct monthly price defined in our configuration, causing the system to interpret the total price directly as a monthly price. We believe this is a system issue on Adapty's end. Could you please assist us in resolving it?

Does Adapty send OnProfileUpdateListener event on subscription expire and awaiting for renewal? I'm worried because is there any time window between expiration and renewal when user will loose premium access temporarily? I have a subscription plan on Google Play console with auto-renewal on. However, infrequently I see the paywall is prompted on my app and when I try to subscribe, it says subscription is already active. I'm suspecting this is due to the expiry (which starts my Paywall fragment) and later renewal event, which restores the subscription. What could be possibly done to avoid this?

When I look at the Check subscription status topic in your document, react native does not support your codes at the moment, although I have users who have purchased pilan, I cannot see it, I get an undefined error. we tried with testflight we bought it but again I can't see if I am premium or not in the code your codes in the document don't work. Please help me with this.

Good afternoon! I'm smoking your documentation right now, trying to figure out how not to get along with the migration. Now the scheme is approximately as follows: The flutter app makes purchases through the in_app_purchase plugin After a successful purchase, the app sends back the transaction data from apple/Google returned by the plugin We back this data to the user profile and then identify users using it to synchronize the purchase status in the future We want to fully switch to your solution so that the application only talks to the SDK and the back listens to webhooks, but the following things are not yet clear: What happens if you call identify () with the same customer user id on Android and iOS? Will the last method call in order overwrite profile data like OS, Device, etc.? So far, we've just added your SDK to the list of dependencies, and so it has been living there for some releases. We also set up integrations with Apple and Google stores in the dashboard. Now I can see purchases on the dashboard made long before integration with you, as well as user profiles generated. The question is: do I understand correctly that the first call to identify (<customer_user_id>) will add <customer_user_id>to an existing profile if it has made at least one purchase? To the previous question: if you made two purchases with the same apple id, are they always guaranteed to be in the same adapty profile, even if the customer_user_id was empty when these purchases were made? What events/webhooks does restoring purchases in Transfer access to new user mode generate? subscription started and subscription expired?