GetProfile Showing Existing Subscription after Deleting and Installing App Again
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Zachary S
Hello,
When I deleted an app that had an active subscription, then installed the app (not update app) on Google Play, I checked the number of subscriptions using profile.Subscriptions.Count, it showed that there is still a subscription, which should not be possible. But as expected, I lose the consumable purchases which is normal. Why is this the case?
Adapty Support
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Amina M, Adapty
Hello there! Thanks for reaching out.
After deleting and reinstalling the app the user will get a new profile in Adapty dashboard, and the access level will get shared with the original profile (since there were subscriptions on the initial account).
Sharing is enabled by default — meaning that anonymous and identified users can share the same access level provided by Adapty if the app store on their device is under the same Apple/Google ID.
However, you can change this behaviour in the App Setting section on the dashborad. Please kindly refer to the documentation here: https://docs.adapty.io/docs/general#5-sharing-purchases-between-user-accounts
Feel free to reach out if you have further questions!